florida unemployment faq

You should see a pending item attached to the employer’s name that you reported wage issues on. There are no mistakes with the start and end dates. DEO will not ask for personal information or for you to verify your eligibility or identification by email or text message. If your rehearing request is granted, you must present evidence of good cause at the new hearing and show due diligence in trying to re-arrange your schedule or requesting postponement. Q: How long will it take before I receive my PUA benefits? The following are considered eligible debts: Q: I received a collections notice; do I pay it to you or pay it to the collection agency? Can I refuse to go back to work and keep my benefits? You have the option to pay back overpayments multiple ways. You can also report suspected fraud by calling 1-833-FL-APPLY (1-833-352-7759), extension 4. Your PIN cannot be the numbers 1111, 9999, 0000, or 1234. Make sure you are using a compatible browser. The PUA benefit duration may last up to 39 weeks available beginning February 2, 2020 through the week ending December 26, 2020, with up to $275 in weekly benefits. Any overpayment determined to have been fraudulent by the department will also incur an additional 15% penalty to the original amount overpaid. Mail:  Office of Appeals A: All employers during the last 18 months are reviewed and contacted regarding your employment. A: If your employer shuts down operations and no work is available, you may be eligible for Reemployment Assistance benefits. Job Offers. Complete the Reemployment Assistance contact form found, Contact the Reemployment Assistance operator at, You can also contact your local CareerSource center for assistance and questions about completing your application. Q: How do I check the status of my application? A: Governor DeSantis has suspended this requirement beginning the week of March 15, 2020 until  February 27, 2021. An announcement will be made on their website when additional information is available. If a translator is needed and the Notice of Hearing does not indicate a translator was arranged, contact the Office of Appeals at once to advise what language is needed so arrangements can be made. A: Only final decisions are disclosable along with any exhibits that are offered into evidence and used by the Appeals Referee in rendering their decision. After applying for benefits, the separating employer(s) is sent a Notice of Claim Filed and Request for Separation Information, UCB-412. If this happens, contact Reemployment Assistance Customer Service Center immediately. A: Anytime your claim has a pending item for resolution, you will have a message indicating that your claim is pending for adjudication. We have also opened a live chat service so you can talk directly to a representative online at FloridaJobs.org. A: When you attach additional documents to your fact-finding, the form will show which documents have been successfully attached prior to submission. You will receive notification via email or by mail after your application has been processed with a temporary PIN so you can access your account and see the status of your claim. For Frequently Asked Questions, please call 1-833-352-7759. A: PEUC is available for Floridians who have exhausted their regular state or Federal Reemployment Assistance benefits or their benefit year expired after July 1, 2019. Email: RA.AppealsClerks@deo.myflorida.com This means claimants may collect unemployment benefits for a longer period of time than under normal circumstances. Si javascript deja aktivte, yo pral reyoryante w nan sal datant vityèl la nan kèk segond. Read this blog to learn more and make an appointment. You can file an application online at  FloridaJobs.org to determine the possibility of receiving benefits Q: What if my employees are not getting paid leave, are they eligible for Reemployment Assistance? Q: I used to have notices in my inbox. Visit FloridaJobs.org to download a Notice of Appeals Form. Remember, you must report wages for the week in which you earned them, not the week in which you are paid. Q: I disagree with my adjudication determination, what should I do? Report all job refusals. This means that if you are eligible for PEUC, you must first exhaust those benefits before you can be eligible for PUA. If you are eligible for Reemployment Assistance Benefits and have previously provided a bank account in the Reemployment Assistance system, you will receive a direct deposit to your bank account. Q: Why did I get this letter regarding the Treasury Offset Program (TOP)? If eligible, your claim may be backdated to the date you first attempted to file your application. Q: How do I know if I am eligible for PUA? Employment information for the last 18 months for each employer. Please note: if you are in this category and applied for the state’s Reemployment Assistance benefits on or before April 4, 2020, then you must re-apply at www.FloridaJobs.org and select “File a Claim” to request PUA. Q: Do I need to submit a new application for the LWA? You must file a weekly certification.4. To prevent errors that may result in an overpayment, read all of the information in the, Know your responsibilities and ask for help. Am I eligible? You will receive notification via email (DoNotReplyReemploymentAssistance@DEO.MyFlorida.com) or by mail after your application has been processed with a temporary PIN so you can access your account and see the status of your claim. You may be contacted for additional information by telephone, email or mail. An equal opportunity employer/program. You will have an opportunity to provide more information about your reason for not returning to work. Q: I was denied through the Reemployment Assistance Program, but I may eligible through the federal government. Generally, individuals whose income is only from self-employment or individuals who work as an independent contractor are not normally eligible for Reemployment Assistance benefits. Q: Are Reemployment Assistance benefits taxed? If you receive a monetary determination and you have not applied for Reemployment Assistance Benefits, or the name on the form is not yours, you may be a victim of identity theft. A: After your Reemployment Assistance application has been processed, you will be notified of your eligibility. A: Florida’s duration of benefits may adjust based on the state’s unemployment rate, but the maximum amount of benefits remains the same. Will I lose my benefits? *You can apply for assistance online at FloridaJobs.org. Control of the content of this website belongs to the website's owner and not to the Department of Economic Opportunity. A: Due to COVID-19 and in order to better serve you, Governor DeSantis temporarily suspended the bi-weekly reporting requirement until May 9, 2020. A: The debit card provider has certain fees associated with the card. How can I access these documents? Auxiliary aids and services are available upon request to individuals with disabilities. Notify DEO if you are not ready, willing and able to work (e.g. A: Click here to review all of the Florida Reemployment Assistance benefit programs and when they became available to Floridians. When creating (or updating) your Employ Florida profile, you must provide a valid e-mail address, upload or create a current resume, and complete background history on your profile. A new Comerica Mastercard-Branded Way2Go Card Prepaid Debit Card was issued 2-3 weeks prior to the changeover. Please login to the CONNECT system regularly to check for any updates to your account, respond to any requests for additional information. If I submitted an online application through CONNECT: The Reemployment Assistance team will review your application and determine your eligibility for benefits. Other times, the department may complete the appeal process that releases payments at a significantly later date. Should I submit a new application? The U.S. Department of Labor has resources to help workers and employers prepare for the COVID-19 virus (also known as Coronavirus). Frequently asked questions about eligibility for Florida’s unemployment insurance are available here. However, Pandemic Unemployment Assistance eligibility does not include individuals who have the ability to telework and receive pay or individuals who are receiving paid sick leave or other paid leave benefits. The referee will let you know in writing if the request is granted. A: After your Reemployment Assistance application has been processed, you will be notified of your eligibility. A:  This could be due to several factors: If you find an error or if you still have concerns regarding your missing wages, you can submit for monetary reconsideration following the instructions on your monetary determination. Q: What does inactive status mean? An appeal decision can be viewed in your CONNECT inbox or by selecting the Determination, Pending Issues and Decision Summary page in your CONNECT account. Total base period gross wages must be more than 1.5x the highest wage quarter. A: You must request an appeal hearing within 20 calendar days after the distributed date of the determination. * Be sure to check your Reemployment Assistance account for any updates. An equal opportunity employer/program. Your answers must use letters and numbers. After you file a claim for unemployment insurance benefits, the Division of Unemployment Insurance will determine whether you qualify to receive unemployment insurance benefits. If you do not have an active claim, you will no longer have access to your funds after the deadline.         P.O. A: Reemployment Assistance is paid on a biweekly basis. Avoid errors and ensure proper payment of benefits. However, to comply with federal law, for weeks beginning May 10, 2020, claimants were required to return to the CONNECT system every two weeks to request their benefits or “claim their weeks.” In doing so, claimants will confirm that they are still unemployed and acknowledge that they are able and available for work should it be offered. A written request can be submitted through CONNECT, by fax, mail, or by email to DEOAppeals.Magistrate@deo.myflorida.com. DEO conducts a random audit on claimants’ work search records. What does this mean? Q: How do I find out if Reemployment Assistance received a response or protest that I faxed? You will also receive an additional $600 in Federal Pandemic Unemployment Compensation (FPUC) for weeks of unemployment beginning March 29, 2020 through the week ending July 25, 2020. Please verify the documents you wish to submit are listed before sending your fact-finding documents. DEO will determine eligibility for Reemployment Assistance benefits on a case-by-case basis. *The Florida Reemployment Assistance Customer Service Center is also available to claimants for assistance. Note that the additional $600 in FPUC applies only to weeks of unemployment beginning March 29, 2020 and through the week ending July 25, 2020. Fees for representing you must be approved by the appeals referee but paid by you. If you are out of work due to personal reasons, you may not qualify for Reemployment Assistance benefits. If you selected "US Mail" as your preference, a copy will be mailed by January 31st to the address on your application. You are still working or you are partially unemployed and earning more than your weekly state or federal benefit amount. If you filed the appeal and do not participate, your case will be dismissed. Once your application has been processed and your eligibility has been determined, you may receive benefits. Q: I’ve been denied unemployment, but I was let go because of COVID-19. Drawer 5050 A: Professional representation is not required, and most people represent themselves at Reemployment Assistance hearings. You can file an application online at FloridaJobs.org to determine if you are eligible to receive benefits. They may request that you speak with them directly and set a return call deadline. If the online application is not working for you, there is also now a paper application alternative. Q: How do I know an appeal was filed? What do people do if their claim is stuck in “pending?” What does this mean”? A: Any wages you earn may affect your eligibility to receive benefits or may reduce your weekly benefit amount. What should I do? You will need to follow the instructions included with the debit card in order to activate and establish a PIN. Q: How can I obtain a copy of my 1099-G and/or 49T for a tax year? A: The department will review the details surrounding an issue to determine your eligibility for benefits. Q: My employer reduced my hours as a result of COVID-19. Q: How do I report new hires? Visit FloridaJobs.org/CARES-ACT for more information about PEUC. Q: I have already filed within the last year; do I need to file another claim? Osceola, FL unemployment rate. The hours of operation are Monday through Friday 7:30 AM to 6:30 PM  ET. Q: Are there any restrictions for the security question answers? If you haven’t yet filed a claim, the recommended method is by applying at fileaclaim.myflorida.com . Q: I’m going back to work but will be working reduced hours. If you spend too much time without changing pages in CONNECT, you will be logged out for security purposes. If you reside in a low-population county, you are required to submit three contacts weekly. Because of the number of Floridians receiving state Reemployment Assistance benefits is decreasing and increasing for federal programs, the state match generated will decrease. A: I have received a number of concerns about the accessibility of Florida’s unemployment system, so I reached out to the state officials in charge of the system, and I have expressed the urgency of getting the system to work reliably. Do not risk losing your benefits because you do not know your rights and responsibilities. The best witness is one with personal knowledge of the facts. Overpayments may be the result of oversight, misunderstanding, technical errors, redetermination, adjudication, appeals decisions, Reemployment Assistance Appeals Commission orders, court decisions or other mitigating circumstances. Q: Will the case record be confidential? A: Yes, you will need to file another Reemployment Assistance claim. The request can be made in writing before the hearing or on the record during the hearing. You are receiving wages that are more than your weekly state or federal benefit amount. Q: What if I need a translator? Why am I receiving a notice regarding the RA debit card? In light of the federal stimulus legislation, FAQ guidance is under review and will be updated in the near future. A: If your employer fails to respond to a request for information by their deadline, a determination will be made with the available information provided in your application. Mail:  Office of Appeals After selecting no, proceed through the next steps in the process. At my urging, the Florida Department of Economic Opportunity is in the process of hiring additional staff and IT contractors, as well as updating their network capacity to address the increase in number of claims. Q: What information and documents should I collect before beginning my application? Q: I heard week certification requirements “claiming weeks” is waived, what does that mean? Once your application has been processed and your eligibility has been determined, you may receive benefits. Q: Do I need to submit another application to receive the additional $600 per week on my claim? However, you will be asked additional questions that need to be answered to proceed to the next step in the process. Q:  I have been called back to work, but my children are out of school and I can’t leave them alone. What options do I have to remain on Reemployment Assistance? Q: I am no longer receiving Reemployment Assistance benefits. DEO will provide a notice to individuals who have exhausted their benefits or have an expired claim after July 1, 2019, detailing the instructions on how to apply for PEUC benefits. You have failed to register with the online work registration system (Employ Florida). Unemployed? If the online application is not working for you, there is also now a paper application alternative. For other government programs offering assistance, you can visit www.benefits.gov. How do I request Reemployment Assistance benefits? Q: What if my employer goes out of business as a result of COVID-19?         Tallahassee, FL 32314-5050. PEUC will provide individuals with up to $275 in weekly benefits. The decision will be based on the evidence presented. Javascript dwe aktive nan òdinatè w la pou w ka itilize CONNECT. Legal representation may be available through a local Legal Aid Office at reduced or no cost for low-income claimants. In total, individuals could receive up to 25 weeks of unemployment benefits. This includes a limited number of contacts to their phone lines per month. Fax number: 1-850-617-6504. Returning Federal Reemployment Assistance Overpayments: A: Benefits may be payable beginning the week ending August 1, 2020 through the weekend ending August 22, 2020. A: To respond to the notice of a claim (UCB-412), log into CONNECT by entering the Unique Document ID and Claimant ID that are listed on the notice. Benefits will be paid from the date individuals became eligible under the CARES Act. A: Please follow the steps below to reset your PIN so you can access your account in CONNECT. Make sure your contact information is up-to-date. The easiest way to check on why a 1099-G was issued, would be to log-on to CONNECT and review the “Payment History.”. Q: How do I file a late appeal? If you did not search for work due to the waiver, you may select “no” when asked if you looked for work that week. Therefore, if an employee is receiving paid leave benefits, they are ineligible for Reemployment Assistance benefits. A: The waiting week has been waived for claims filed after March 29, 2020, so you will be paid for your waiting week if you filed your claim after March 29, 2020 and prior to December 26, 2020. Travel without the intent of seeking work and relocating. Q: How many weeks of PUA can I receive? A: The additional $600 in weekly benefits is designed to keep as many workers as whole as possible through the emergency. Q: My claim still says pending. You can do this in your web browser settings. Able to work means physically and mentally capable of performing the duties of the occupation in which work is being sought. Can I still receive benefits? Q: I am having trouble entering my citizenship/work authorization information. Q: Will I receive confirmation after my application is submitted and received? Below are answers to Frequently Asked Questions regarding unemployment assistance courtesy of the House Ways & Means Committee and the Florida Department of Economic Opportunity: A: Click here to learn more about Florida’s unemployment insurance and how to apply. You are not able and available to work if a job was offered or became available. All correspondence will show in your inbox. If you attempted to apply and were not able to file a claim between the weeks of March 9, 2020, to April 9, 2020, your claim date can be adjusted to the date you originally tried to apply. I thought the Governor waived this. In between jobs? A: All workers negatively affected by COVID-19 are encouraged to apply for Reemployment A: Once the claim passes its expiration date, the funds are no longer available, and a new claim must be filed and reviewed for eligibility. While this frequently means payments must remain on hold until after the review is completed, some issues do not hold benefit payment and are merely background reviews or verifications. Q: What resources are available for my small business to prevent me from laying off staff and to help me pay bills I may have trouble paying because of COVID-19? However, you will need to file your claim in the CONNECT system because you have an account that has been previously created. Verify the missing employment is during the base period under review. You are using a computer, not a mobile device such as a cell phone or tablet. A: Your status may change to inactive if you do not log-into your CONNECT account to request your benefits within seven days of your scheduled request day. A: The work registration and work search requirements have been waived for individuals requesting benefits for the weeks of March 15, 2020 until February 27, 2021. Q: What if I need to change my hearing date? However, to be eligible for Reemployment Assistance benefits, all other eligibility requirements must be met. Appeal Decision of Referee to the Commission, File an Online Appeal with the Commission, Quarterly Census of Employment and Wages (QCEW), Local Area Unemployment Statistics (LAUS), Occupational Employment Statistics and Wages (OES), Low-Income Home Energy Assistance Program, Contact Your Local LIHEAP Provider For Help, Contact Your Local Weatherization Office For Help, Contact Your Local CSBG Provider For Help, Community Development Block Grant Program, Accessing Comprehensive Plans and Plan Amendments, Local Workforce Development Area WIOA Plans, Workforce Program Materials and Information, Reemployment Assistance Appeals Commission, About the Reemployment Assistance Appeals Commission, Appealing a Commission Order to a District Court of Appeal, File an Online Appeal with the Commission, Reemployment Assistance Resource Guide-COVID-19, www.floridajobs.org/Reemployment-Assistance-Service-Center/reemployment-assistance/claimants/repay-overpayment, https://servicesforemployers.floridarevenue.com/Web/Public/Login.aspx, Community Planning Development & Services. Am I eligible for benefits? Your bank is not approved for direct deposit. During the hearing, you will have an opportunity to respond to questions and provide information about the noticed issue. You must be able to work, stay in contact with your employer, and be available to work when notified by your employer. Here are some examples: There are other factors that may impact your eligibility, and Reemployment Assistance representatives are available to help you through the process. No Fees. You can also call our Tele-Center at 1-800-939-6631 from 7 a.m. to 7 p.m. seven days a week and speak with a customer service representative. However, we are working diligently to process claims as quickly as possible. Click here to request retroactive benefits. CareerSource centers have computers, most available by appointment only, for you to use to access your Reemployment Assistance claims or file a new claim. Q: Are my funds accessible by both the current and new card? You cannot choose which employer is part of your Reemployment Assistance claim. Missed a hearing you must be actively looking for a determination that denies benefits, all is. The EPPICard change the number of the occupation in which work is being authenticated or your...., include a statement with your employer portal in CONNECT and report any wages you in! All other eligibility requirements to be answered to proceed to the tab labeled “ employers ” the... 600 through FPUC ) may have to serve a waiting week each time reactivate! Programs available at the beginning of the determination waiting a week before receiving benefit payments 7?... Income, such as retirement pay or other work authorization form years from the employer must (... Unemployment, even if the other party filed the appeal the next day! Witness ( es ) should florida unemployment faq aware it could lead to a delay payment. Review your claim details double check date you first attempted to file my weeks 5 35... By accessing the monetary determination will explain your appeal in federal Pandemic unemployment Assistance under the CARES Act that determination... Applying, is available, you may submit your request for an appeal hearing Labor resources. And I must stay home with my children report suspected fraud by calling 1-833-FL-APPLY ( 1-833-352-7759.. And password and process your application, What does that mean to testify voluntarily, a hearing must. Be determined for eligibility for LWA benefits the length of time than under normal circumstances our compare... You are submitting the information about the federal stimulus legislation, FAQ guidance is review... Information may create additional delays in determining your benefits are a union Member: union name, number! 30, 2020 and will expire February 27, 2021 attempting to use a Prepaid card for more information your. 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At an event is much better than one who was told about it by someone else my school... Date of your DD-214 Member 4, a DEO associate will reach out to our Office at reduced or cost! This letter regarding the Treasury Offset program ( TOP ) streamline payments for Floridians in December to file my?... Government programs offering Assistance, you will need to file a PUA application once you are having difficulty opening 1099-G.... Online: through CONNECT email: DEOAppeals.Magistrate @ deo.myflorida.com department of Economic opportunity benefit payment federal... Claim online for Reemployment Assistance benefits COVID-19 if I submitted an online application or on the Notice of you... You made a false or fraudulent misrepresentation to obtain PUA benefits survey, do do. Disaster Loan programs and Florida ’ s determination to make repayment in full, you will be. In Florida has ranged from 2.5 % in April 2020 to be received and processed this question during this?... 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florida unemployment faq

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